Privacy Notice
Last updated: 3 October 2026
Contact: roy@contractcreditrecovery.co.uk
1. Information we may use
We may use business contact details and role information; correspondence and enquiry records; client, supplier and account identifiers; relevant contract or SLA extracts, invoices, service reports, incident logs and supporting evidence; authority and approval records; recovery calculations, case status, invoice information and audit records.
We do not ask for online-banking passwords, payment-card details, full administrator credentials or unnecessary sensitive information through the website enquiry form.
2. Why we use information
We use information to respond to enquiries, assess service fit, take pre-contract steps, deliver an agreed recovery service, correspond on authorised matters, maintain business and accounting records, protect the business against misuse or fraud, and meet legal or compliance obligations.
3. Lawful bases
Depending on the activity, the lawful basis may include taking steps at your request before entering a contract, performance of a contract, compliance with legal obligations, and legitimate interests in operating, protecting and developing a B2B recovery service. Targeted B2B prospecting is subject to the applicable UK privacy and electronic-marketing rules and to immediate respect for objections.
4. Where information comes from
Information may come directly from a client or enquirer, from the relevant supplier, or from legitimate business sources such as corporate websites, Companies House and business directories.
5. Sharing and service providers
Information is shared only where necessary with the relevant client or supplier, professional advisers where appropriate, and service providers used to operate Contract Credit Recovery, such as email/domain hosting, CRM/database, website hosting, document services, payment processing and authorised technology tools.
6. International processing
Some technology providers may process information outside the UK. Where required, appropriate contractual or recognised transfer safeguards are used and kept under review.
7. Retention
Records are kept only for as long as reasonably necessary for the purpose for which they were collected, including contractual, accounting, dispute and compliance needs. Prospect data is periodically reviewed; opt-out information may be retained in minimal form so an objection can continue to be honoured.
8. Direct marketing objections
You can object at any time to the use of your personal information for direct marketing. Marketing use will stop and a minimal suppression record may be kept to prevent accidental re-contact.
9. Your rights
Depending on the circumstances, UK data-protection law may give you rights of access, correction, deletion, restriction, objection and data portability, together with rights relating to certain automated decisions.
10. Complaints
You can contact Contract Credit Recovery first using the email above. You may also complain to the UK Information Commissioner’s Office.
11. Security
We use data minimisation, controlled access, separate business records and audit logging. Suspected loss, unauthorised access or disclosure is escalated for review.